Warranty Info
*** OUR WARRANTY ONLY APPLIES TO SHIPMENTS IN THE USA - WE CANNOT SHIP WARRANTIES OUT OF THE COUNTRY DUE TO HIGH SHIPPING COSTS ***
We like to think that our lifetime warranty policy "excludes stupidity". Read below for more info!
To clear up any confusion about warranties with the Bone, Tail Bone, Tail Bone Rough Rider, Bone-ster and Rough Rider creepers & seats, we request that you read this warranty declaration. At the bottom of the page, you will find details and images of our creepers throughout the years in order to help you determine which model, and how old your creeper is, should you need a part for it.
All five of our creeper & seat models offer a limited one year warranty on the creeper bodies, and limited lifetime warranty on the plastic creeper wheels. These warranties apply only to manufacturer defects, and are voided if the customer hits, drops, runs over, fails to properly maintain or otherwise abuse their creeper.
Some examples of problems that we will NOT warranty:
- Broken or cracked creeper bodies from being hit, dropped or run over.
- Casters that have lost their ball bearings due to failure of the user to tighten the center nut after the break in period (and every month of use thereafter) as specified by the instruction sheet included with each unit.
- Creeper bodies over one year old.
- Creeper bodies that have been cracked due to over tightening the casters (a warning against this is included with every creeper we sell in its instruction sheet).
- Any creeper body that has been broken or cracked due to being placed upside down and used as a step stool.
- Caster forks and wheels that the user has allowed to become overly clogged with dirt and/or grease, causing the casters to no longer function properly (it is the customer’s responsibility to care for their creepers).
- Any creeper body, caster fork or wheel that has been broken due to a customer hitting, running over, dropping, throwing, melting, or otherwise abusing.
- Any creeper body, caster fork or wheel that has been modified by the customer in any way, including: drilling, attaching non-SFA Companies caster forks or wheels, lengthened by sawing, etc.
- Any Tail Bone or Tail Bone Rough Rider that has been cracked from being dropped.
- Any creeper that has broken due to being loaded beyond its factory approved specifications: 400 lbs for the Bone-ster, 300 lbs for the Bone and 400 lbs for the Rough Rider.
Please be advised that we reserve the right to approve or deny any warranty claims at our discretion.
We may ask a customer to provide evidence of their warranty claim by either sending us proof of purchase, photographs of the problem and/or returning the defective parts to us. We do this to not only ensure that the part is indeed warrantable, but also for quality control purposes, in the unlikely case that a defect could be a larger problem that could involve a recall of the product.
SFA Companies will only honor the warranty policy put in place by our company. We cannot honor any altered warranty that any of our distributors may extend to their customers that differs from our own. Handling warranties directly also allows us to eliminate any mix ups people may have about which creeper model they own, so they do not get shipped the wrong parts. You may reach us directly by calling 888-332-6419 or by e-mailing us at sales at bonecreeper.com.
We appreciate your cooperation with this issue. If you have any questions about this policy, please feel free to contact me at the above phone numbers or e-mail.
SFA Companies strives to provide quality products, and we back them up with one of the best warranties in the industry. We hope this page will assist you in determining what is and is not a warrantable claim on our creepers. Thank you!
Our most current warranty declaration can be found here.
Assembly Instructions:
Lost the instructions to assemble your creeper? Below are PDFs with the information you need:
Bone-ster 4031
Bone 6031 & Rough Rider 7031
Tail Bone 5031 & Tail Bone Rough Rider 5131
What is the difference between a "caster", a "fork" and a "wheel"?
To clear up confusion about our terminology, our casters are divided into three parts: wheel, axle and fork. The wheel is the plastic part with the black rubber tire. The fork is the metal part that swivels. The axle is the bolt that runs through the center of the wheel, fastening it to the fork. The caster is the entire assembly combined (wheel, fork and axle).
What creeper model do I have? How old is it?
Below you will find pictures and text describing how our creepers have changed throughout the years, which will assist you in determining which model you own and its approximate age.
The Bone 6031
Above: Mark 1. Age range: 1992 - October 2003. Notes: Wheels are 5" diameter, 1" wide. Wheel hubs are silver with a thick, smooth tread style black rubber tire. Caster forks are 4" high from base to top with a standard shopping cart style design. Decal is red, black, white and gold and is printed with "The Bone" with Pegasus Products as the manufacturer. The Bone dog on the decal is laying down. The body of the creeper is is smooth on the top and ribbed on the bottom and RED. Axle will either be a rivet or a bolt and nut. Be sure to note which it is if you are calling for a wheel replacement if you have this style caster! Ground clearance is approximately 1 1/4".
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Above: Mark 2. Age range: Nov 2003 - Dec 2007. Notes: Wheels are 5 1/8" diameter, 1" wide. Wheel hubs are gold with a thin, smooth tread style black TPE tire. Caster forks are 4" high from base to top with a standard shopping cart style design. Decal is red, black, white and gold and is printed with "The Bone" with Pegasus Products (2003 - 2005) or SFA Companies (2005 - 2007) as the manufacturer. The Bone dog on the decal is laying down. The body of the creeper is is smooth on the top and ribbed on the bottom and is RED. Axle is a bolt with a nut. Ground clearance is approximately 1 1/4".
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Above: Mark 3. Age range: Jan 2008 - March 2014. Notes: Wheels are 5 1/8" diameter, 1" wide. Wheel hubs are gold with a thin, smooth tread style black TPE tire. Caster forks are 4" high from base to top with a three feather wing design. The decal is Red, white and gold and is printed with "The Bone" with SFA Companies as the manufacturer. The Bone dog on the decal is "bursting through" the decal. The body of the creeper is is smooth on the top and ribbed on the bottom and is RED. Axle is a bolt with a nut. Ground clearance is approximately 1 3/4".
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Above: Mark 4. Age range: March 2014+. Notes: Same as Mark 3, minus the neck pad. Creepers may be in red, black or blue. Note: black & blue colors may be limited if a new body is needed. Replacement body for black or blue models may be red.
The (Bone) Rough Rider 7031
Above: Mark 1. Age range: 1999 - 2001. Notes: Wheels are 5" diameter, 1 1/4" wide. Wheel hubs are silver or red with a thick, smooth tread style black rubber tire. Caster forks are 5" high from base to top with a standard shopping cart style design. The decal is red, silver, white and black, printed with "The Bone Rough Rider" with Pegasus Products as the manufacturer. The Bone dog on the decal is laying down, smiling with a Teddy Roosevelt hat and glasses. The body of the creeper is is smooth on the top and ribbed on the bottom and is BLACK. Axle will either be a rivet or a bolt and nut. Be sure to note which it is if you are calling for a wheel replacement if you have this style caster! Ground clearance is approximately 2 5/8".
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Above: Mark 1.5. Age range: 2001 - Oct 2003. Notes: Wheels are 5" diameter, 1 1/4" wide. Wheel hubs are silver or red with a thick, smooth tread style black rubber tire. Caster forks are 5" high from base to top with a standard shopping cart style design. The decal is red, silver, white and black, printed with "The Bone Rough Rider" with Pegasus Products as the manufacturer. The Bone dog on the decal is laying down, smiling with a Teddy Roosevelt hat and glasses. The body of the creeper is is smooth on the top and ribbed on the bottom and is RED. The axle is a bolt and nut. Ground clearance is approximately 2 5/8".
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Above: Mark 2. Age range: Nov 2003 - Dec 2007. Notes: Wheels are 5 1/4" diameter, 1 5/16" wide. Wheel hubs are gold with a medium thickness, tractor tread style black TPE tire. Caster forks are 5" high from base to top with a standard shopping cart style design. The decal is red, gold, white and black, printed with "The Bone Rough Rider" with Pegasus Products (2003 - 2005) or SFA Companies (2005 - 2007) as the manufacturer. The Bone dog on the decal is laying down, smiling with a Teddy Roosevelt hat and glasses. The body of the creeper is smooth on the top and ribbed on the bottom and is RED. The axle is a bolt and nut. Ground clearance is approximately 2 5/8".
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Above: Mark 3. Age range: Jan 2008 - March 2014. Notes: Wheels are 5 1/4" diameter, 1 5/16" wide. Wheel hubs are gold with a medium thickness, tractor tread style black TPE tire.. Caster forks are 5 1/4" high from base to top with a four feather wing style design. The decal is red, gold, grey white and black, printed with "The Rough Rider" with SFA Companies as the manufacturer. The Bone dog on the decal is pointing at you, and looks like Teddy Roosevelt. He is flanked by dogs dressed as a farmer, trucker, policeman and soldier. The body of the creeper is smooth on the top and ribbed on the bottom and is RED. The axle is a bolt and nut. Ground clearance is approximately 2 7/8".
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Above: Mark 4. Age range: March 2014+. Notes: Same as Mark 3, minus the neck pad. Creepers may be in red, black or blue. Note: black & blue colors may be limited if a new body is needed. Replacement body for black or blue models may be red.
The Bone-ster 4031
Above: Mark 1. Age range: Nov 2003 - Feb 2009. Notes: Wheels are 3" diameter, 7/8" wide. Wheel hubs are gold with a thin, smooth tread style black TPE tire. Caster forks are small, similar to those on a standard creeper seat. The decal is red, gold, white and black, printed with "The Bone-ster" with Pegasus Products (2003 - 2005) or SFA Companies (2005 - 2009) as the manufacturer. The Bone dog on the decal is standing up and wearing sunglasses with a t-shirt. The body of the creeper is ribbed both top and bottom and is RED. The axle is a bolt and nut. Ground clearance is approximately 1 1/4".
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Above: Mark 2. Age range: March 2009+. Notes: Wheels are 3" diameter, 7/8" wide. Wheel hubs are gold with a thin, smooth tread style black TPE tire. Caster forks are small, with a 3 feather wing style design. The decal is red, gold, white and black, printed with "The Bone-ster" with SFA Companies as the manufacturer. The Bone dog on the decal is standing up and wearing sunglasses with a t-shirt. The body of the creeper is ribbed both top and bottom and is RED. The axle is a bolt and nut. Ground clearance is approximately 1 1/2". Creepers may come in red or black. If a replacement body is needed, we cannot guarantee we can provide a black unit, replacement may be in red.
The Tail Bone 5031 & Tail Bone Rough Rider 5131
Mark 1. Age range: December 2009 - March 2012. Notes: Base section will have eight black clips with 1/4" holes for the bolts. Seat will have eight holes.
Mark 2. Age range: April 2012 - April 2013. Notes: Base section will have eight silver round insert nuts with 1/4" holes for the bolts. Seat will have eight holes.
Mark 3. Age range: May 2013+. Notes: Base section will have four silver jack nuts with 1/4" holes for the bolts. Seat will have four holes.
SPECIAL NOTE ON TAIL BONES: If you need a replacement seat or base section, please note that all seats and bases now come in the Mark 3 style. We no longer drill eight holes, and we only use jack nuts for the bases. These four hole units are compatible with older models, so you do not need to order both the seat and base if you do not need both.
Questions? Call us weekdays at 888-332-6419 (8:00 - 4:30 Central Time US) or e-mail sales (at) bonecreeper.com!